Cookie policy
This Cookie Policy explains how reedooyoo uses cookies and similar technologies when you visit our website or use our platform.
Some cookies are strictly necessary for the website and member area to function correctly. Other cookies may be used for functionality, analytics or marketing purposes. Where required, we will ask for your consent before these cookies are used.
You can choose which optional categories of cookies you wish to allow and can change your preferences later.
Some cookies are strictly necessary for the website and member area to function correctly. Other cookies may be used for functionality, analytics or marketing purposes. Where required, we will ask for your consent before these cookies are used.
You can choose which optional categories of cookies you wish to allow and can change your preferences later.
1. Definitions and Interpretation
In this Cookie Policy, the following terms have these meanings:
Cookie: a small text file placed on your computer, smartphone, tablet or other device when you visit or use certain features of our Site.
Cookie Law: the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PECR”), together with the UK GDPR and Data Protection Act 2018 where the use of cookies involves the processing of personal data.
Personal data: information relating to an identified or identifiable individual.
Site: the reedooyoo website and member platform.
We/Us/Our: reedooyoo and the person or organisation legally responsible for operating it.
2. Information About Us
The reedooyoo Site is operated by Reedooyoo Ltd.
Email: hello@reedooyoo.com
For further information about how we collect, use and protect personal information, please see our Privacy Policy.
3. How Does Our Site Use Cookies?
- 3.1 Our Site uses first-party cookies to support the operation, security and functionality of the website and member area. These may include cookies that enable users to sign in, maintain a secure session and remember privacy preferences.
- 3.2 Our Site may also use third-party cookies where services or integrations provided by other organisations are used. The cookies that apply will depend on the features and services enabled on the Site.
- 3.3 Cookies used on our Site may fall into the following categories:
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3.3.1 Strictly Necessary Cookies
These cookies are required for the Site to operate correctly. They may be used for functions such as security, user authentication, maintaining login sessions and remembering cookie preferences. These cookies cannot normally be disabled through our cookie controls because the Site requires them to function. -
3.3.2 Functionality Cookies
Functional cookies support additional features and allow the Site to remember certain choices or preferences. Where consent is required, these cookies will only be used after you have chosen to allow them. -
3.3.3 Analytics Cookies
Analytics cookies help us understand how visitors use the Site, including how pages and features are used. This information can help us improve the Site and the experience we provide. Where consent is required, analytics cookies will only be used after you have chosen to allow them. -
3.3.4 Marketing/Targeting Cookies
Where marketing technologies are enabled, marketing cookies may be used to understand the effectiveness of marketing activity or to provide more relevant content or advertising. Where consent is required, these cookies will only be used after you have chosen to allow them. -
3.3.5 Third Party Cookies
Some features of our Site may be provided by third-party services. These services may place their own cookies on your device. Details of the cookies that may be used, their purposes and their duration are set out in the tables below.
4. Cookies Used on Our Site
- 4.1 The following first-party Cookies may be placed on your computer or device:
| Name of Cookie | Purpose | Strictly Necessary | Expires |
| XSRF-TOKEN | Preserves User Login information and states | Yes | When you close your browser |
| DPSettings | Preserves the user's Cookie policy preferences | Yes | 12 days |
| slim_session | Preserves User Login information and states | Yes | 2.5 days |
| affiliate | Tracks purchases made through affiliate links to ensure proper credit is given to the affiliate partner. | No | Depends on your affiliate cookie settings |
- 4.2 The following strictly necessary third-party Cookies may be placed on your computer or device:
| Name of Cookie | Provider | Purpose | Expires |
| cf_clearance | www.cloudflare.com | Used by clouflare to specify the duration that our website is accessible to a visitor that successfully completed a previous Captcha or challenge. | 4 hours |
- 4.3 Our Site uses the following functional Cookies:
Olark
| Name of Cookie | Provider | Purpose | Expires |
| hblid | reedooyoo.com | a visitor identifier that we use only on your site to remember this visitor between visits | 2 years |
| wcsid | reedooyoo.com | a session identifier that we use only on your site to keep track of a single chat session | When you close your browser |
| olfsk | reedooyoo.com | storage identifier that we use to maintain chat state across pages (e.g. message history) | 2 years |
| _okbk | reedooyoo.com | extra state information (e.g. chat box being open/closed) | When you close your browser |
| _ok | reedooyoo.com | most recent Olark site ID (security measure) | When you close your browser |
| _oklv | reedooyoo.com | the Olark loader version (for improved caching) | When you close your browser |
| _okla | reedooyoo.com | used for caching purposes (loaded from CDN vs. loaded from our infrastructure) | When you close your browser |
| _okgid | reedooyoo.com | used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed | When you close your browser |
| _okac | reedooyoo.com | used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed | When you close your browser |
| _okdetect | reedooyoo.com | Used for detecting when storage contexts have changed due to things like ssl or host transitions (helps maintain your chat across pages). | When you close your browser |
| _okck | reedooyoo.com | Used to test whether the visitor's browser allows cookies to be stored. | When you close your browser |
TawkTo
| Name of Cookie | Provider | Purpose | Expires |
| tawk_uuid_ | reedooyoo.com | HTTP cookie | |
| twk_idm_key | reedooyoo.com | Visitor connection management | Session |
| twk_token_ | reedooyoo.com | HTML local storage | |
| tawk_uuid_propertyId | reedooyoo.com | Visitor tracking | 6 months |
| tawkUUID (deprecated) | reedooyoo.com | Visitor tracking | 6 months |
| __tawkuuid (deprecated) | reedooyoo.com | Visitor tracking | 6 months |
| ss (deprecated) | reedooyoo.com | Visitor session management | Session |
| TawkConnectionTime | reedooyoo.com | Manages visitor connection | Session |
| Tawk_xxxxxxx (deprecated) | reedooyoo.com | Visitor preference | 6 months |
Freshchat
| Name of Cookie | Provider | Purpose | Expires |
| pubsub_cookie | reedooyoo.com | This cookie is used for the freshchat service | When you close your browser |
| hop- | reedooyoo.com | This cookie is used for the freshchat service | When you close your browser |
| reedooyoo.com | This cookie is used for the freshchat service | When you close your browser | |
| _ | reedooyoo.com | This cookie is used for the freshchat service | 1 year |
| pnctest | reedooyoo.com | This cookie is used for the freshchat service | 1 year |
Zendesk Web Widget
| Name of Cookie | Provider | Purpose | Expires |
| ZD-zE_oauth | reedooyoo.com | Stores the authentication token once the user has been authenticated. | 2 hours |
| ZD-currentTime | reedooyoo.com | Sets the time when page loads. | Forever |
| ZD-settings | reedooyoo.com | Stores a hash of settings so that we don't keep sending blips after the initial one | Forever |
| ZD-suid | reedooyoo.com | Session id for pathfinder. | 20 minutes |
| ZD-buid | reedooyoo.com | Collects Machine ID. | Forever |
| _answer_bot_service_session | reedooyoo.com | Used to uniquely identify a user session when using Answer Bot Article Recommendations. | When you close your browser |
Intercom
| Name of Cookie | Provider | Purpose | Expires |
| intercom-id-[app_id] | reedooyoo.com | Anonymous visitor identifier cookie. As people visit your site they get this cookie. | 9 months |
| intercom-session-[app_id] | reedooyoo.com | Identifier for each unique browser session. This session cookie is refreshed on each successful logged-in ping, extending it one week from that moment. The user can access their conversations and have data communicated on logged-out pages for 1 week, as long as the session isn’t intentionally terminated with Intercom('shutdown');, which usually happens on logout. |
1 week |
| intercom-device-id-[app_id] | reedooyoo.com | Identifier for each unique device that interacts with the Messenger. It is refreshed on each successful ping, extending it another 9 months. We use this cookie to determine the unique devices interacting with the Intercom Messenger to prevent abuse. |
9 months |
Optinmonster
| Name of Cookie | Provider | Purpose | Expires |
| _omappvp | reedooyoo.com | Anonymous visitor identifier cookie. As people visit your site they get this cookie. | 400 days |
| _omappvs | reedooyoo.com | Identifier for each unique browser session. | 20 minutes |
- 4.4 Our Site uses analytics services provided by your analytics services, if any. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and services offered through them.
- 4.5 The analytics services used by Our Site use Cookies to gather the required information. You do not have to allow us to use these Cookies, however, whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
- 4.6 The analytics services used by Our Site uses the following Cookies (remove cookies not exploited in your school):
Google Analytics
| Name of Cookie | Provider | Purpose | Expires |
| _ga | reedooyoo.com | Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years |
| _gat | reedooyoo.com | Google Analytics: Used by Google Analytics to throttle the request rate. | When you close your browser |
| _gid | reedooyoo.com | Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | When you close your browser |
| _ga_container-id | reedooyoo.com | Used to persist session state. | 2 years |
Mixpanel
| Name of Cookie | Provider | Purpose | Expires |
| mp_#_mixpanel | reedooyoo.com | MixPanel: Cookie used by MixPanel for analytics purposes | 1 year |
BDOW
| Name of Cookie | Provider | Purpose | Expires |
| __smToken | reedooyoo.com | The __smToken is set once you login to Sumo and is checked to verify whether you are logged into Sumo or not | 1 year |
| __smSmartbarShown | reedooyoo.com | cookie is set when the Smart Bars are shown on your website | 1 year |
| __smVID | reedooyoo.com | Used to display relevant advertising | 1 month |
| __smSessionId | reedooyoo.com | Used by Sumo to establish a cookie on a users computer to begin a session to enable Sumo products | When you close your browser |
| __smListBuilderShown | reedooyoo.com | cookie is set when the List Builder is shown on your website | 1 year |
| __smScrollBoxShown | reedooyoo.com | cookie is set when the Scroll box is shown on your website | 1 year |
| __smWelcomeMatShown | reedooyoo.com | Cookie is set when the Welcome mat is shown on your website | 1 year |
| __smListBuilderOptOut | reedooyoo.com | Is set when a visitor clicks an "Opt-Out" button on the List Builder | 1 year |
| __smSmartBarOptOut | reedooyoo.com | Is set when a visitor clicks an "Opt-Out" button on Smart bars | 1 year |
| __smScrollBoxOptOut | reedooyoo.com | Is set when a visitor clicks an "Opt-Out" button on Scroll box | 1 year |
| __smWelcomeMatOptOut | reedooyoo.com | Is set when a visitor clicks an "Opt-Out" button on welcome mat | 1 year |
| __smSubscribed | reedooyoo.com | Is set when a visitor subscribes via any of the List Builder, Welcome Mat, Scroll Box or Smart Bars they are shown on your website | 1 year |
Hotjarcl
| Name of Cookie | Provider | Purpose | Expires |
| _hjSessionUser_ | reedooyoo.com | Anonymous visitor identifier cookie. | 1 year |
| _hjSession_ | reedooyoo.com | Identifier for each unique browser session. | 1 hour |
Fullstory
| Name of Cookie | Provider | Purpose | Expires |
| fs_lua | reedooyoo.com | Identifier for each unique browser session. | 30 minutes |
| fs_uid | reedooyoo.com | Anonymous visitor identifier cookie. | 1 year |
Mouseflow
| Name of Cookie | Provider | Purpose | Expires |
| mf_ | reedooyoo.com | Anonymous visitor identifier cookie. | When you close your browser |
| mf_user | reedooyoo.com | Identifier for each unique browser session. | 90 days |
Fullsession
| Name of Cookie | Provider | Purpose | Expires |
| FUS_COOKIE_data | reedooyoo.com | Cookie used by Fullsession for analytics purposes. | 30 minutes |
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4.7 Targeting/Marketing cookies
Targeting/Marketing cookies are used to track visitors across websites. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. If you do not allow these cookies, you will experience less targeted advertising (remove cookies not exploited in your school):
Facebook
| Name of Cookie | Provider | Purpose | Expires |
| _fbp | reedooyoo.com | Identifies browsers for advertising and site analytics services | 90 days |
| fr | facebook.com | Delivers advertisement products such as real-time bidding from third-party advertisers | 90 days |
| datr | facebook.com | Identifies the web browser used to connect to Facebook; enhances security and site integrity | 2 years |
| c_user | facebook.com | Contains the user ID of the currently logged-in user | 1 year< |
| xs | facebook.com | Contains session number and secret number for security | Varies, tied to session |
| sb | facebook.com | Helps improve friend suggestions | 2 years |
| oo | facebook.com | Opt-out of Facebook showing ads based on activity on third-party websites | 5 years |
| presence | facebook.com | Contains user's chat state (e.g., which chat tabs are open) | End of session |
Hubspot
| Name of Cookie | Provider | Purpose | Expires |
| __hstc | reedooyoo.com | The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). | 6 months |
| hubspotutk | reedooyoo.com | This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. | 6 months |
| __hssc | reedooyoo.com | This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. | 30 min |
| __hssrc | reedooyoo.com | Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. | session |
| messagesUtk | reedooyoo.com | This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor. | 6 months |
Refersion
| Name of Cookie | Provider | Purpose | Expires |
| ci_session | refersion.com | Preserves users states across page requests. | When you close your browser |
| refersion_csrf_code | refersion.com | Sets csrf token to prevent cross site request forgery. | When you close your browser |
| __cfduid | refersion.com | Used by the content network, Cloudflare, to identify trusted web traffic. | 1 year |
Google AdWords
| Name of Cookie | Provider | Purpose | Expires |
| ads/ga-audiences | reedooyoo.com | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. | When you close your browser |
Fomo
| Name of Cookie | Provider | Purpose | Expires |
| Fomo.hstry-count-since-first-event- | reedooyoo.com | Used by Fomo for showing user notifications. | Persistent |
| Fomo.hstry-first-timestamp- | reedooyoo.com | Used by Fomo for showing user notifications | Persistent |
| Fomo.snv- | reedooyoo.com | Used by Fomo for showing user notifications | Persistent |
5. Consent and Control
- 5.1 When you first visit our Site, you will be given information about our use of cookies and options for managing your preferences. Cookies that are not strictly necessary will only be used where the required consent has been provided.
- 5.2 You may choose which optional categories of cookies you wish to allow, including Functional, Analytics and Marketing cookies where these are used. Strictly Necessary Cookies are required for the operation of the Site.
-
5.3 You can change your cookie preferences using the privacy and cookie controls available through the Site. Registered users can also review their cookie choices through the Privacy Settings within their profile.
You may also manage or delete cookies through your browser settings. Disabling certain cookies may affect the functionality or features available on the Site.
6. Changes to this Cookie Policy
- 6.1 We may update this Cookie Policy from time to time to reflect changes to our Site, the services we use or applicable legal and regulatory requirements.
- 6.2 Any updated version of this Cookie Policy will be published on this page.
7. Further Information
- 7.1 If you have any questions about how reedooyoo uses cookies, please contact us at hello@reedooyoo.com
- 7.2 For further information about privacy, data protection and the terms governing use of our Site, please see:
- 7.2.1 Privacy Policy
- 7.2.1 Terms & Conditions
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©2026 reedooyoo. All rights reserved
©2026 reedooyoo. All rights reserved
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Reedooyoo Ltd · Company No. 17223146 · Registered in England and Wales · Registered office: International House, 64 Nile Street, London, N1 7SR
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